• 1800 543 779
  • info@infantswim.com.au

Lesson Terms and Conditions

Lesson Terms and Conditions

1. Survival Lessons

Weekly payments are due on Mondays. Please discuss any payment needs in advance with your child’s Instructor prior to the payment being due.

The KASS course length is approximate and is based on National statistics.

MISSED CLASS POLICY: Each child is able to miss two lessons before payment for missed lessons will be required.

See below for payment terms and refer to Enrol Now page for enrolment process.

2. Transitional Lessons

Transitional lessons are to be booked for the entire term. Dates of the term can be obtained by contacting KASS (normally we run in line with school terms keep an eye out for emails for the latest information).

Enrolment for Transitional Lessons

If you have been in lessons for a term and do not wish to continue with lessons in the next term it is your responsibility to notify us that you do not wish to continue. Unless term booking cancellation is notified via email (info@infantswim.com.au) it will be assumed that you are continuing, however should lessons not be paid for prior to term commencing your child will be removed from lessons and your position will be offered to another student.

If you have booked in for the term, and the term has begun, and do not wish to continue you will be charged for the entire term.

See below payment term for further information.

Make-Ups for Transitional Lessons

Please remember that to qualify for a make-up lesson you must either self administer this cancellation via the school interviews booking system with as much notice as possible and the very latest before 7am for morning lessons and before 12pm that day for afternoon classes. Should you have difficulties accessing the system please notify the pool phone* on 0490 679 064 with your name, child’s name time of lesson and location. *For Lilli Pilli and Coogee NSW locations only

Make-up bookings are subject to availability and are not guaranteed. ONLY TWO (2) make- up lessons are allowed per child per term and they CANNOT be carried over to the next term or school holidays and there is NO refund for classes not attended.

Once make-up lesson is booked it can not be changed and if cancelled you will not be entitled to another make up lesson.

Your make-up lesson may not be with the instructor of choice.

If you fail to notify us either by text or phone call within the above times we will are under no obligation to fit you into another time slot.

Please do not book a make-up lesson back to back with your normal lesson. Lessons are kept short to ensure the best for your child, doing two lessons in a row is not best for your child.

How to cancel and book a makeup lesson during term for Transitional Lessons

Should you ever need to cancel a transitional lesson or book a makeup transitional lessons for your child/ren please click here. Follow the prompts and it will take you to a selection of lesson availability that you will be able to select a lesson that suits your time. We recommend checking availability regularly. This will be updated every time that we get a cancellation. For the system to work we need your co-operation by cancelling your child/ren lessons online if they are not attending.

We appreciate your assistance with this process as it is the quickest way for the instructor to be notified and a lesson to become available for another child (office staff may not get your message, text or email in time especially if lessons are before office hours). We also have a video to help click here

Term Cancellation for Transitional Lessons

If you wish to cancel your term booking notification is required prior to term commencement.

Should you fail to notify us in writing of your cancellation request prior to term commencement, full payment for the term will be required.

Refunds are not available should you wish to cancel mid term.

3. Stroke Lessons

Stroke lessons are to be booked for the entire term. Dates of the term can be obtained by contacting KASS (normally we run in line with school terms).

Payment structure

We do not offer weekly or monthly payment options.

Should you miss a lesson we will endeavour to fill your spot but this cannot be guaranteed.  We have an extremely limited capacity to do makeup lessons for stroke lessons. If you are going to miss a lesson we are more then happy to try and fit you into another lesson where available.  Otherwise there will be no refund given.

Payment for lessons will be require up front for the term. See below payment term for further information.

Enrolment for Lessons

If you have been in lessons for a term and do not wish to continue with lessons in the next term it is your responsibility to notify us that you do not wish to continue. Unless term booking cancellation is notified via email (info@infantswim.com.au) it will be assumed that you are continuing, however should lessons not be paid for prior to term commencing your child will be removed from lessons and your position will be offered to another student.

If you have booked in for the term, and the term has begun, and do not wish to continue you will be charged for the entire term.

Class cancellations due to pool maintenance problems, or instructor illness will be entitled to a make or will be given a credit.  Should this occur K.A.S.S. will do all in their power to contact you.

Payment Terms

  • Registration fees of $100 per child are payable in advance prior to lessons commencing
  • Survival lessons fees are due in arrears on each Monday. Late payment of more than 10 lessons will result in one follow-up request. This will incur a $15 administration fee. If full payment is not made within 5 working days the child will be removed from their booking. Available payment options will be noted on account reminder.
  • Transitional and stroke lesson term fees are due in advance, prior to term commencing. Each term duration differs depending on the school term, public holidays and whether the lesson falls on this day however does not usually exceed 11 weeks. Late payment will result in one follow-up account reminder week 4 of term. This will incur a $15 administration fee. Should full payment not made prior to week 5 of term the child will be removed from their booking. Available payment options will be noted on account reminder.
  • Should you take a break from lessons for a term, there are no re-enrolment fees however your preferred lesson day/time may not be available.
  • Mid-term new enrolments are welcomed, subject to availability. Pro-rata fees will be charged based on number of weeks remaining of term. These fees are also paid in advance.
  • Enrolments carrying over from the previous term must be paid for in full before the new term commences.
  • Lessons are not scheduled on Public Holidays and are not included in term fees.
  • Payment plans cannot be arranged unless financial hardship is proven.
  • Payment options include: Cash, direct deposit and 3rd party credit card processing *

Privacy Policy

  • The registration process involves capturing personal information such as, name, age, address, aquatic behaviour and medical history of parents and child/ren.
  • Statistical information such as age, postcode, aquatic behaviour and experience will be used to further understand the business demographics. This information may be shared with existing or potential franchises for marketing purposes. The child and/or parents will not be recognised by name, address or image unless permission for image release is given in registration form.
  • Credit card transactions are processed securely and no card details are stored

Refund Policy

  • No refunds are given on registration fees
  • No refunds for mid-term cancellations on unused fees for change of mind.
  • Refunds or credits can be granted in exceptional circumstances such as in the event of injury/illness, where 5 or more consecutive classes will be missed, a medical suspension form and accompanying medical certificate must be supplied before the credit can be arranged. Once a credit has been issued, the child will lose their class place and must re-enrol when ready to re-commence. Places cannot be held.
  • There are no administration fees to process medical suspension credits.
  • There are no cancellation fees associated with our services however with regards to transitional and stroke lessons, whereby payment is made in advance, should a customer be dissatisfied with service we will seek to further understand the matter and attempt to come to a resolution appropriate to both parties by offering a change of instructor, day or time.  Should a mutually agreeable resolution not be made, a refund will be issued.

Term and Conditions for Tajra Pty Ltd trading as Kids Aquatic Survival School (ABN 68 605 831 034)