Lesson Terms and Conditions

Survival Lessons

  • Weekly payments are due on Mondays. Please discuss any payment needs in advance with your child’s Instructor prior to the payment being due.
  • The KASS course length is approximate and is based on National statistics.
  • MISSED CLASS POLICY: Each child is able to miss two lessons before payment for missed lessons will be required.

Transitional Lessons

Transitional lessons are to be booked for the entire term. Dates of the term can be obtained by contacting KASS (normally we run in line with school terms keep an eye out for emails for the latest information).

Payment Structure

  1. Paid in full for the entire term by the 2nd week of lessons.

Enrolment for Lessons

  • If you have been in lessons for a term and do not wish to continue with lessons in the next term it is your responsibility to notify us that you do not wish to continue. Unless notified via email (info@infantswim.com.au) it will be assumed that you are continuing with lessons and you will be charged for the term accordingly.
  • If you have booked in for the term, and the term has begun, and do not wish to continue you will be charged for the entire term.

Make-Up Lessons

  • Please remember that to qualify for make-up classes reasonable notice must be given to staff. That is before 7am for morning lessons and before 12pm that day for afternoon classes.
  • Make-up bookings are subject to availability and are not guaranteed. ONLY TWO (2) make- up lessons are allowed per child per term and they CANNOT be carried over to the next term or school holidays and there is NO refund for classes not attended.
  • Once make-up lesson is booked it can not be changed and if cancelled you will not be entitled to another make up lesson.
  • Your make-up lesson may not be with the instructor of choice.
  • If you fail to notify us either by text or phone call within the above times we will are under no obligation to fit you into another time slot.
  • Please do not book a make-up lesson back to back with your normal lesson. Lessons are kept short to ensure the best for your child, doing two lessons in a row is not best for your child.

 

Stroke Lessons

Stroke lessons are to be booked for the entire term. Dates of the term can be obtained by contacting KASS (normally we run in line with school terms).

Payment structure

  • We do not offer weekly or monthly payment options.
  • Should you miss a lesson we will endeavour to fill your spot but this cannot be guaranteed.  We have an extremely limited capacity to do makeup lessons for stroke lessons. If you are going to miss a lesson we are more then happy to try and fit you into another lesson where available.  Otherwise there will be no refund given.
  • Payment for lessons will be require up front for the term and will need to be finalised by the 2nd week of lessons.

Enrolment for Lessons

If you have been in lessons for a term and do not wish to continue with lessons in the next term it is your responsibility to notify us that you do not wish to continue. Unless notified via email (info@infantswim.com.au) it will be assumed that you are continuing with lessons and you will be charged for the term accordingly.

If you have booked in for the term, and the term has begun, and do not wish to continue you will be charged for the entire term.

Class cancellations due to pool maintenance problems, or instructor illness will be entitled to a make or will be given a credit.  Should this occur K.A.S.S. will do all in their power to contact you.

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